Frequently Asked Questions
How do I make reservations at the new showroom? Is it like the old club or has it changed?
The procedure is different from the old Supperclub, where you called for table reservations and the cover charge was added to your bill during your visit. We offered a food menu from which you chose your dinner on the night of the show. Our new format is more like dinner theater. You select your seats from the seating map on our website and select your meal options when purchasing tickets. We have teamed with Spin Events Catering and created this new system to improve your overall experience and expedite your service. We will continue to offer a full array of beer, wine and cocktail service.
Are the shows pretty much the same or is something different?
Here’s what is different, beginning with the technical side of things. The old club had four stage lights and a converted spotlight. The new stage has 23 stage lights (so far!) and a professional follow spot. The old club had a sound system piecemealed together from various parts over the last 8 years. We now have a brand new state of the art audio system. The old room had a few video monitors, but only in low definition. The new video system has lots of bells and whistles and is all in HD! Now let’s talk about the staging. This new stage is elevated and centrally located making it visible from all angles. You can still get seats right up front, so if you like that kind of experience, you’re in for a treat. If you’re in the back, you’re still a good deal closer than being in the back of the old club. Here’s what’s the same. I still have top notch musicians and am performing great material.
What if I don’t want to have dinner? Can I just come for the show?
Yes. There is a limited number of general admission show-only tickets available each show. Seating in this category has two stipulations:
- $10 minimum bar tab, whether beverages or items from the small plate menu
- The seating is bar-height booth and stools
Please note: General admission / Show Only seating is not assigned. Although you will select specific seats from the seating map at checkout to complete your ticket purchase, the seats you select may not be the seats you’re assigned. Your host will decide on the seating arrangement before you arrive, to ensure all guests’ comfort. This enables us to accommodate large groups that want to sit together.
Am I expected to tip?
On the evening of the show, each dinner guest will be billed a $4.00 service charge, which acts as a baseline gratuity for the service of your meal. This dinner service charge is added to the total beverage cost. Attendees who have not ordered beverages will only be billed the $4.00. As one would do at any dining establishment, please tip what you deem appropriate on your beverage service, as the $4.00 fee applies to your food service only.
In addition, please be sure that all of the guests for whom you are purchasing tickets are aware of this $4.00 per guest dinner service charge.
Is there a drink minimum with the Dinner and Show package?
Where do I park?
We have 41 parking spots along the east side in our parking lot. They are first come, first served. Do not park in the spaces along the west side that are posted parking for MAD SON’S. There is also ample street parking marked with ONE or TWO HOUR PARKING signs along 11th Street, 12th Street, Main Street and Madison Ave. Parking time limits are not enforced after 7 pm.
There is also a handicapped parking space with great accessibility to the wheelchair ramp.
What if I have to cancel my reservation? Can I reschedule?
Unless the show for which you’ve purchased tickets has been cancelled, no refunds are available. However, exchanges for a different show can be made, at $7 per ticket, plus any additional cost for a higher-priced show or upscale seats, should you choose them.
Our box office staff will help you reschedule, provided you call us at (503) 517-8584 before 2 p.m. on the date of the show you are unable to attend. Seats for other shows are subject to availability, and please note that finding new seats for you during the holiday season may be particularly challenging.
Can I give my tickets to someone else if I can’t make it?
Absolutely. Just phone ahead and let us know the name of the person who will be using your tickets.
If I make a group reservation can we pay separately?
Yes. For parties of 8 or more you can call our office and have us reserve a table for you:(503) 517-8584. It is worth noting that to get the group rate discount you must pay for the entire purchase on one transaction.
What if we are running horribly late?
We will do our absolute best to accommodate you, especially if you call us at (503) 517-8584 and let us know the situation.
What if I don’t use the internet? Can I still buy tickets?
Yes, but chances are you can’t read this since you don’t have an internet connection. You can call (503) 517-8584 and we will assist you with ticketing, however it is not as efficient and may require a little game of phone tag since operators will have limited office hours, whereas our online ticketing is operational 24/7.
Do you sell gift certificates?
Yes. You can purchase gift certificates through our online ticketing service. Click here
Can we bring our own birthday cake?
Yes. There is a $15 plating fee for bringing your own cake.
What is your corkage fee?
$15 per 750 mL
$30 per Magnum (1,500 mL)
Is there a dance floor?
Yes. It should be noted, however that some events are a good fit for dancing–like the AM Gold ’70s show–and others are not, like the James Bond Show which is more performance in nature. Give us a call and we can let you know if the event you are attending is dance-friendly (503) 517-8584.
Are you handicap accessible?
Yes. There is a ramp at our entry way and both bathrooms have accessible stalls. Please let us know if you are attending with a wheelchair so that we can seat you in the most accommodating place for you to enter and exit the room comfortably. There are also handicapped parking spaces near our entrance, or if dropping off, there is easy access out front.
How long is the show?
Most shows will run from 8 to 10:30 p.m. with 20-minute intermission.
Are the shows appropriate for all ages?
We would assign a PG-13 rating for our shows. There may be an occasional salty word now and again, but nothing on par with a gross-out comedy.